Doha Bank has worked hard to stay abreast of fast changing global trends by committing to an eBanking strategy that is underpinned by diversification of channels and innovation in delivery. This has positively impacted the range of electronic banking solutions available to both retail customers and corporate clients, including internet- and mobile-based technologies that allow customers to bank around the clock from anywhere in the world.
In the past few years, with convenience and efficiency underpinning customer needs, we have seen a significant number of customers transitioning almost completely over to electronic banking channels across multiple touch points in the engagement cycle.
One of the most important considerations for Doha Bank while thinking of innovation is listening to the end user. As a result of our dialogue with clients and customers, various new products and services have been introduced in recent years to amplify the experience of banking with Doha Bank. On the retail banking front, a key differentiator has been the addition of utilitarian functionality such as water and electricity bill payments, paying school fees, mobile bill payments and top ups, utilising the D-Cardless ATM withdrawal facility, as well as requesting a wide range of services.
Electronic cash remittances have become an important consideration for many customers and Doha Bank has worked extensively alongside its global financial partners to deliver the most competitive rates and also seek partnerships with financial institutions that are able to provide our customers with the broadest geographic reach and the fastest redemption options in their home countries. We are proud to say that among retail banks in the region, Doha Bank currently has the broadest range of such dedicated partners in the largest number of key countries worldwide.
Doha Bank has also worked on actively developing the solutions available to corporate customers. Doha Bank’s Tadbeer is a major step forward in delivering enhanced banking solutions in a paperless environment. It is designed to help clients maximise the value of their banking relationship with Doha Bank without having to visit a branch or be constrained by time or geographic access.
Tadbeer provides clients with real-time information regarding their liquidity positions to effectively and efficiently manage their businesses. It is also bundled with value-added features such as online payroll management, vendor or supplier payment solutions for better credit management and consequently faster processing of transactions. One of the key aspects of Tadbeer is the ability to embed access restrictions for key client personnel and maintain a clear and detailed transaction audit trail that benefits both the client and the Bank.
Doha Bank’s cash management solutions also include an innovative service called “SecureDoc” which is a door-to-door document and cheque collection service that will accept cheques, including post-dated cheques, for deposit into the client’s account. Similarly, the Bank’s “SecureCash” collection service helps large volume cash businesses such as retail stores with a door-to-door collection service for all cash deposits. These deposits are reflected automatically in the client’s online accounts allowing financial managers the ability to manage their business without having to visit a branch.
Dr. Seetharaman concludes by saying that: “In the upcoming years Doha Bank’s channel strategy will continue to evolve to maintain the Bank’s position in the market and we are sure many new trends will emerge in the region, as well as new implications for banks in this increasingly multichannel environment. With most customers using more than one means of interaction with their banks, the focus in the upcoming period at Doha Bank is the need to deliver channel integration even more seamlessly, while also bringing new technologies to the market and capitalising on the benefits of being a first-mover.”
Doha Bank’s electronic banking suite includes ATMs, internet banking via the DBank Online, phone banking via DBank Dial, SMS banking, e-remittances to family and friends around the world, e-Branches that offer self-service banking solutions for those that still prefer a brick and mortar banking environment, and the DBank Mobile banking solution.